You can contact Warehouse 31 at [email protected]
Did you make any changes due to COVID-19?
Yes, please visit our COVID-19 page to see our COVID-19 Safety Measures
How many haunts/haunted trails/attractions are these?
Warehouse31 consists of 2 Attractions – Rigamortis and the 3D Experience
When are you open?
Please visit the calendar / hours section of our website by clicking here.
What time do you open/close?
The box office will be open at 6:30 pm on Warehouse 31 open days. The monster midway will also open at 6:30 pm we will start sending guests through the attraction at approximately 7:00 pm.
How do I get to Warehouse 31?
Please click our address to open your map program
Can I wear a costume to Warehouse 31?
Absolutely. However, for your safety we ask that you do not wear any masks, nor bring any “props” that you need to carry (such as a knives, canes, etc.) In addition, keep in mind that whatever you wear should be easy to move in and there is no place to “store” the costume when you go through one of the attractions.
How big is Warehouse 31?
All attractions of Warehouse 31 are located indoors and twist and turn through nearly 30,000 square feet.
Will the monsters grab me/touch me/hurt me?
No you will not be touched, Warehouse31 is a no contact haunt. Of course, in dark spaces accidents can and sometimes do happen, but we try our best not to touch you.
What happens if I touch/hit a creature?
There are security personnel throughout the warehouse that will be notified of your actions. Depending on the severity, you could be removed from the warehouse and handed over to the Pelham Police Department. Please keep your hands to yourself.
How do I get tickets?
Tickets are now on sale and available at Eventbrite or at the box office on nights that Warehouse 31 is open. Click here for Tickets.
Where do I park?
Plenty of Secure Parking is available on our property.
Do you take credit cards?
The box office accepts credit cards. However, the food and merchandise vendors only accept cash. ATM machines will be available on site. Credit cards can also be used to purchase tickets online.
What is the usual wait in line?
This depends on several factors including the time and the day. The shortest waiting time is on weekdays Sunday through Wednesday or any day before 8 PM. Be advised the wait time is much longer on Friday and Saturday nights and could possibly be two hours. You may also wish to purchase your tickets online to avoid waiting in a long box office line.
Is there an age limit?
Do to the intensity of Warehouse 31 we recommend ages 12 and older, however, when children are accompanied by a parent or legal guardian it is up to their discretion.
How much does it cost to go through Warehouse 31?
Please visit the ticket information area of our website.
Can I bring a camera, tape recorder, video recorder, or use my cell phone to take pictures, record audio, or video?
We do not allow recording of photography of any kind inside the attractions. However, you are more than welcome to take pictures and selfies while you wait or in the monster midway. We offer a professional picture that you can purchase at the end of your journey.
What if it rains?
All Warehouse31 haunted attractions are located indoors and we even have an indoor waiting area to keep you dry in the event of rain.
Is Warehouse 31 wheelchair accessible?
Yes, we are wheelchair accessible.
Should someone who is pregnant go through?
Warehouse 31 uses strobe lights, loud noises, fog, tight spaces, and in some cases no lights at all. Women who are pregnant and individuals who suffer from heart conditions, high blood pressure, asthma, seizures, light sensitivity, claustrophobia, or any other health condition that could be aggravated by the special effects should consider this warning before purchasing a ticket. We are not responsible for lost or damaged items in the attraction or around the building, including the parking areas. Purchase of a ticket to this attraction is considered acknowledgment of these warnings as well as the assumption of any and all risks associated with entering this attraction. There are absolutely NO REFUNDS after you purchase a ticket, even if you do not enter the attraction.
How do I get to work at Warehouse 31?
Please visit our employment area of the website to sign up and you will be notified about auditions/interviews.
Do you use smoke machines and strobes?
Yes… And lasers, black lights, hundreds of speakers, surround sound systems, loud noises, moving objects and much more!
What if I still have questions?
Are there any other rules I need to know about?
- No outside food or beverage
- No bottles or cans
- No weapons, firearms, or knives
- No outside alcohol, or illegal substances
- No laser pointers, beach balls, frisbees etc
- Smoking is not allowed inside of the warehouse. However, a designated smoking area will be provided in the outside waiting areas.